Help Desk Operations Manager
Role summary by JobGrid
Help Desk Operations Manager at Go Fix Mechanical & Drainage Services: Dartford, United Kingdom; On-site; Full time; Lead; Customer Support & Success. This listing is part of JobGrid's IT support jobs from public company career pages. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Dartford, United Kingdom, On-site
- Role classification: Customer Support & Success, Full time, Lead
- Source freshness: checked by JobGrid on 2026-06-08.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives.
PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY
Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties.
- As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service
- To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly
- Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions
- Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk
- Excellent organisational skills, able to work to deadlines and work under pressure
- Excellent telephone manner
- Great management & communication skills - able to deal with customers and all levels
- Proficient in Microsoft Office programs excel Outlook and Word
- Have the ability to pick up new processes, retain and process Information
- Ability to be part of a team and carry out of variety of tasks
- The ability to work on own as well as managing a team & manage time effectively and efficiently