C004651 IT Service Desk Technician (NS) - WED 13 May SOLE SOURCE

NOTE: This is a sole source replacement.

Deadline Date: Wednesday 13 May 2026

Requirement: IT Service Desk Technician

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: As Soon As Possible

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

• First Contact Resolution (1st line resolution)
• Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops: VPN connectivity, Microsoft products, Business
• Applications; Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM; User Access Management
• Lifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change Coordination
• IT Asset Management: Keep asset management systems up to date
• Knowledge Management: Create, maintain and utilise SOP, processes and support documentation
• Able to work with limited supervision
• Perform other duties as may be required