Client Delivery Engineer

📍 Location: London (office 3 days/week)

🤝 Team: Professional Services

💵 £45k-£55k + bonus + equity

About Blink

At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalised hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world's leading organisations like Domino's, JD Sports and McDonald's making sure they can reach their entire workforces and build cultures where people feel informed, included, and inspired — and we're just getting started.

The Role

We're looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers. You'll own the technical implementation experience for our customers — getting them live, build, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on.

This is a hands-on, customer-facing role that sits at the intersection of engineering and delivery. You'll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team — closely integrated with how they build, what's on the roadmap, and how to route delivery-side questions efficiently.

If you're an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product-focused company, this role is built for you.

Key Responsibilities

• Own end-to-end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go-live support
• Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible
• Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team
• Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation
• Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed
• Act as customer-facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap