Counter Manager
Role - Business Manager (Counter)
Location - Fenwick (Bentalls), Kingston
Hours - Full Time 37.5 hours
Salary - starting from 拢30,000 plus market-leading commission structure
Are you ready to rethink your routine? We鈥檙e looking for a Business Manager to join our Kingston team. This role will report into the Regional Manager and be responsible for the day to day running of our Kingston store. A Trinny London Artist is the true heart of where everything happens. You鈥檒l be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You鈥檒l do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you鈥檙e talking to.
Welcome to Trinny London!
Here at Trinny London, we鈥檙e changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we鈥檙e proud to be one of Europe鈥檚 fastest-growing beauty brands. We鈥檙e generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
- Lead your team from the front by:
- Achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on you counter鈥檚 performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team鈥檚 ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary