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Customer Experience Team Lead

🇨🇦 Sherwood Park, CA Presencial Soporte y éxito del cliente Lead Publicado May 6, 2026

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UbicaciónSherwood Park, CA

ModalidadPresencial

SeniorityLead

CategoríaSoporte y éxito del cliente

IdiomaEnglish

Publicado6 de mayo de 2026

Última verificación9 de mayo de 2026

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product. We are looking for a Customer Experience Team Lead who is eager to grow into the role, support a high-performing team, and put customers first in everything they do. This team is the heart of the client experience at BIS - and we want a leader who takes that seriously. About the role This is a role for someone who genuinely loves people - both the team they support and the customers they serve. You don’t need a long leadership résumé. What you do need is the drive to learn, the empathy to coach, and the ownership mindset to step up when it matters. You’ll start by getting deeply familiar with our product and customers - handling calls and tickets alongside the team. Over time, you'll grow into the full team lead responsibilities: supporting your teammates, running one-on-ones, reviewing performance, and keeping things running smoothly. If you're ready to take that next step, we'd love to hear from you. This is an in-person role based out of our Sherwood Park, AB office.