Customer Marketing Manager

We are the Intelligent Internet Platform. We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne. 

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance. 

As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. 

About the role:

This is an exciting opportunity to join a market‑leading company with ambitious growth plans, owning and scaling Customer Marketing across EMEA. As Customer Marketing Manager, you will be responsible for developing and executing marketing strategies that drive customer value, retention, expansion, and advocacy across the customer lifecycle. 

You will partner closely with Customer Success, Sales, Product, and Demand Generation teams to design programs that support onboarding, adoption, upsell/cross‑sell, renewals, and customer storytelling. This role combines strategic planning with hands‑on execution, with a strong focus on customer engagement, lifecycle marketing, and demonstrating customer impact. 

Responsibilities

• Develop and execute customer marketing strategies aligned with regional and global business objectives to drive an increase in share of wallet with our cusomters. 

• Own customer lifecycle marketing programs including onboarding, adoption, retention, renewal, and expansion. 

• Design and deliver customer advocacy programs (case studies, testimonials, references, reviews, awards). 

• Create and manage customer communications, campaigns, and enablement content across key touchpoints. 

• Partner with Customer Success and Sales to support upsell, cross‑sell, and renewal motions. 

• Lead customer‑focused events, webinars, user groups, and communities to deepen engagement. 

• Develop customer segmentation and targeted messaging based on use case, industry, and lifecycle stage. 

• Track and report on customer marketing performance, including engagement, retention, expansion, and advocacy metrics. 

• Support customer onboarding and enablement with relevant content and best‑practice programs. 

• Conduct customer insights, voice‑of‑customer, and market analysis to identify growth opportunities.