Customer Service Advisor

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.

In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.

Working Hours: Monday-Friday 8:45 AM - 5:00 PM

Key Responsibilities:

• Provide excellent customer service via inbound calls and Salesforce cases.
• Resolve customer queries efficiently at first contact wherever possible.
• Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
• Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensuring relevant systems and date are accurately updated.  
• Maintain up-to-date knowledge of products, services, and processes.