Customer Success Manager
Resumen del puesto por JobGrid
Customer Success Manager at Jolera: Remoto, Canadá; Jornada completa; Intermedio; Soporte y éxito del cliente. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remoto, Canadá
- Role classification: Soporte y éxito del cliente, Jornada completa, Intermedio
- Source freshness: checked by JobGrid on 2026-06-09.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
Who You Are
We are looking for a Customer Success Manager to join our sales team and work with a major telco client of Jolera.
What You Will Do
- Relationship management:
- Attend and or manage quarterly customer temperature calls
- Take on primary responsibility for smaller customers as determined by your manager
- Keep clients informed on new marketing initiatives
- Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy
- Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
- Monthly billing coordination (assist Jolera finance and clients billing coordinator)
- Change Request’s and Delivery Acceptance Form’s – create these and follow up,
- Look to continuously Improve current processes
- From time to time, assist the clients VP channel and the clients assigned SA as needed with
- Manage CRM entries as needed
- Update client Pipeline on a regular basis – converse with internal team and client account managers to get current updates.
- Roll performance: Expected to proactively use self-learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.