We are seeking a Deployment Support Engineer to reinforce our MES delivery capabilities across high‑tech manufacturing environments. You will support the deployment and operation of mission‑critical MES installations, ensuring they run securely, efficiently and at scale.
In this role, you’ll bridge complex technical deployments with the performance and reliability our customers expect, enabling fully digital and stable production environments. You will work closely with our Deployment Support and Customer teams to install, configure, troubleshoot and optimize MES setups, ensuring smooth transitions into operation and long‑term stability.
What You Will Do
Lead deployments of MES and application environments
- Execute remote installations of MES environments and applications
- Validate pre‑conditions, dependencies, and compatibility before deployment
- Ensure smooth, structured, and auditable installation flows
Manage environment governance and access
- Control and grant access according to governance policies
- Enforce environmental limits, quotas, and expiration rules
- Ensure secure and compliant access workflows across teams and customers
- Optimize and scale MES environments
- Monitor resource consumption (CPU, memory, storage, cluster health)
- Identify scaling needs and perform capacity adjustments
- Guarantee highly stable, performant and cost‑efficient environments
Deploy and support solutions in DMZ environments
- Execute deployments in DMZ or restricted network zones
- Validate firewall, routing, reverse proxy and TLS configurations
- Ensure ongoing availability, compliance, and secure connectivity
Troubleshoot complex deployment issues
- Investigate problems using logs, containers, pods, events, and system traces
- Collaborate with engineering, SRE, and infrastructure teams when required
- Resolve installation and post‑installation issues with a root‑cause mindset rather than temporary workarounds
Provide infrastructure consulting
- Advise partners and customers on best practices for infrastructure, virtualization, container platforms, and network setups
- Clarify responsibilities between internal teams, integrators, and customers to reduce risks and deployment delays
Drive continuous improvement
- Document lessons learned and corrective/preventive actions
- Contribute to internal knowledge bases, troubleshooting playbooks, and evolving best practices
- Help improve automation, observability, and deployment tooling