Front Office Host - Hotel & Guest lounge (Onsite)
We are seeking a dynamic and service-oriented Front Office Host to support our digitally managed hotel operation. This hybrid role combines guest reception duties with beverage service in our guest lounge and breakfast area, which shares space with the hotel鈥檚 restaurant. You will provide warm, personal service, guide guests through the digital check-in process and coordinate with hotel staff and procedures. You鈥檒l also support hotel breakfast and assist in serving drinks and light meals during the day.
This position is ideal for someone with hospitality or F&B experience who thrives in a digital, guest-facing environment and enjoys delivering both operational excellence and heartfelt service.
Front Office & Guest Experience
- Greet and assist guests through the digital check-in and check-out process
- Ensure guests are accommodated in rooms that reflect their booking details and preferences
- Maintain awareness of in-house and arriving guests, including special requests and VIPs
- Coordinate with housekeeping to ensure timely room readiness
- Process payments for extra services (upgrades, late check-out, etc.)
- Monitor digital systems and guest communications to resolve any concerns proactively
- Provide basic concierge-style support and coordinate with the back office for smooth operations
Breakfast & Lounge Service
- Set up and monitor the hotel breakfast service (buffet or 脿 la carte as applicable)
- Welcome guests for breakfast, assist with any special dietary needs or preferences
- Serve drinks and light meals during the day in the lounge or restaurant area
- Maintain cleanliness and atmosphere of the lounge area, ensuring a pleasant guest environment
- Follow food safety and hygiene standards