Graduate Associate - Commercial & Operations

GP Automate is on a mission to free up GP practices across England from time-consuming administrative work, so clinicians can focus on what matters most: patient care. As a Graduate Associate, you will play a hands-on role across Operations, Sales, and Customer Success, helping us scale our impact across 200+ GP practices and beyond. This is a generalist, high-ownership role designed for someone who is eager to learn fast, work across multiple functions, and grow with an early-stage healthtech company.

Key Responsibilities 

Sales Support 

• Research and identify prospective GP practices and ICBs that would benefit from GP Automate's solutions 

• Conduct outreach and book discovery calls and demos for the commercial team with potential clients 

• Maintain and update CRM records to ensure accurate pipeline tracking 

• Support the preparation of sales materials, proposals, and follow-up communications 

Customer Success 

• Assist the Customer Success team with day-to-day administrative tasks including onboarding documentation, client correspondence, and account tracking 

• Help coordinate check-ins and review meetings with practice managers and clinical leads 

• Gather and log customer feedback to support product and service improvements 

Operations 

• Support cross-functional operational processes that underpin both the Sales and Customer Success teams 

• Help with internal reporting, data hygiene, and process documentation 

• Contribute to operational projects as the business scales, including process improvement initiatives