IT & Data Support Specialist

About the Company

The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers.

KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. In the six years since founding, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists.

KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 60 other projects, each of which has the potential for another high-quality discovery.

KoBold is privately held; investors include institutional asset managers T. Rowe Price and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, Durable Capital, StepStone, and Standard Investments; and natural resources companies Equinor, BHP, and Mitsubishi.

About The Role:

This position combines front-line IT support with data digitization responsibilities, providing critical technical assistance to ensure smooth and reliable operations. As the first point of contact for users, you will diagnose and resolve hardware and software issues across multiple time zones, delivering support both remotely and on-site. Beyond troubleshooting and user training, you will contribute to system maintenance and operational reliability, while also digitizing unstructured data into accurate, well-organized records that enhance accessibility and efficiency across the organization.

This role is based out of our office in Lubumbashi and may require occasional travel to and from site locations. Please note that this is not a traditional 8:00 a.m. to 5:00 p.m. position—working hours are 4:00 p.m. to 6:00 a.m., requiring flexibility and commitment to supporting global operations.

Reporting to the IT Lead, the responsibilities of this position include:

Key Responsibilities

The primary responsibilities of the role include:

• Testing and evaluating new technology to ensure compatibility and efficiency with existing systems.
• Monitoring and maintaining computer systems and networks, responding promptly to service issues and requests.
• Providing technical support across the company (in person or over the phone) and creating step-by-step training material for system users.
• Setting up accounts for new users and managing access permissions and passwords.
• Ensuring security and upgrades are applied to desktops and laptops and maintaining firewall and virus protection software.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Troubleshooting system and network issues, diagnosing and solving hardware or software faults.
• Ensure data accuracy, quality, and integrity during the digitization process.
• Organize, categorize, and maintain digitized data in centralized systems for easy retrieval and use.
• Collaborate with internal teams to streamline data workflows and improve accessibility of information.

Key Tasks and Duties

In addition to the key responsibilities listed, an IT and Data Support Specialist is also expected to perform the following tasks:

• Recording, tracking, and documenting the problem-solving process through to the final resolution.
• Assessing the functionality of systems and ensuring efficient deployment of systems and networks.
• Safeguarding the data storage systems and managing structured backup processes.
• Digitize and organize unstructured data, ensuring accuracy, consistency, and easy accessibility in company systems.
• Collaborate with internal teams to improve digital efficiency and support organizational goals.

Qualifications

Our ideal candidate will possess the following minimum qualifications:

• Degree in the field of Information Systems, Information Technology or Computer Science.
• At least three (3) years of experience in a similar role.
• Strong representational and interpersonal skills.
• Basic Knowledge in Programming; Python can be highly advantageous.
• Ability to prepare and deliver public presentations.
• Excellent written and verbal communication and presentation skills in English.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles. 

We are committed to equal employment opportunities for all people.

This position is a full-time contract role. 

Location: Lubumbashi, DRC. Hybrid