IT Infrastructure Support

The Role

We’re looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation.

Reporting to the Head of IT, you’ll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You’ll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work.

This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You’ll collaborate with colleagues across the business, making a real impact while continuously developing your own skills.

** SITE BASED: PO21 3PX

NO AGENCIES PLEASE

What You’ll Be Doing:

• Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems
• Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively
• Monitoring systems proactively to prevent issues before they arise
• Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)
• Supporting and delivering IT projects alongside day-to-day operations
• Managing and maintaining Active Directory and other core Microsoft services
• Identifying and driving improvements to systems, processes, and technologies
• Creating and maintaining clear, high-quality documentation and user guides
• Providing user training and guidance to improve overall IT adoption
• Taking part in an on-call rota to support critical incidents (approx. 1 week in 7)