Onsite Support Technician (Part-time)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

This is a part-time (20%), fully onsite position.

Tasks and Responsibilities

• Provide onsite IT support to end users
• Handle and resolve IT incidents and service requests
• Perform Windows setup, installation, and basic configuration
• Support standard IT hardware and software issues
• Log, track, and update tickets in the ITSM system
• Assist users with troubleshooting laptops, desktops, printers, and peripherals
• Support user onboarding and basic device setup
• Escalate complex technical issues to senior support teams when necessary
• Ensure timely communication and follow-up with users
• Maintain a professional and customer-focused support experience