Ops Associate
The mission
At Lucis, we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work here.
The role
We're hiring our first Ops Associate. You are the voice of Lucis to our members and the face of Lucis to our labs.
What you'll own:
The member experience
Direct ticket handling across email, chat, and phone — you're on the queue
Macro library, tone guide, CSAT/NPS tracking, QA of outgoing replies
De-escalation of sensitive health conversations
The lab partner portfolio (owned)
SLA tracking, QBR prep and running, partner documentation, SOPs
Field visits to collection centres across active markets
New partner and new centre onboarding
The bridge between the two (highest leverage)
Systemic issue detection — pattern-matching across tickets and partner performance
Cross-functional bug loop with Product & Engineering
Launch ops for new markets, partners, and product flows
Tooling and automation (Intercom, Attio, Notion, n8n / Make, LLM-based workflows)
In a typical week you might
answer 200 member tickets across email and chat — warmly, honestly, with your name on them
spend a morning inside a collection centre in Île-de-France, watching samples get labelled and meeting the staff who handle our members
run your first-ever QBR with Eurofins, using the dashboard you built last week
rewrite a macro library so it matches the new Lucis voice
ship a Notion + n8n workflow that auto-pings a lab partner when their SLA dips
sit in on a founders' call about launching in Belgium and leave with two action items
What we're looking for
2–5 years of experience in operations-heavy roles
Alongside that, a track record of building operational systems — SOPs, playbooks, partner processes, dashboards that the team still uses
Native or fluent French + fluent English
Written craft under pressure — warm, structured, professional
Builder mentality: you ship, iterate, don't wait for a brief
Nice to have
Background in health, diagnostics, lab services, wellness, or consumer platforms
Additional European language
How we work
We work together from our Paris hub. We’re passionate about what we’re building and believe the fastest way to create something exceptional is side by side. We’re open to relocation support for the right individuals, and we welcome missionaries who travel to work with us in Paris on a regular basis.
Rigor without ego: Audits, science, and code all deserve the same high bar.
Radical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis.
Velocity over perfection: We ship daily and prefer a good decision today over a perfect one next week.
At Lucis, AI isn't just our product, it's our engine. 100% of our teams are equipped with the best AI agents. You have carte blanche to explore and automate everything that can be, so you can focus exclusively on high-value work.