Sales Team Leader
Motorway is the UK鈥檚 fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world鈥檚 leading technology investors, having raised 拢143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the Team
馃憢 Hi I鈥檓 Lucy, Post Sale Manager at Motorway, I鈥檓 looking for a new Team Leader to join our Brighton-based contact centre team. This team is the unsung hero of our post-sale process. We are a tight-knit bunch who thrive on problem-solving and collaboration, playing a crucial role in making Motorway鈥檚 magic happen. We work directly with sellers to ensure a smooth transition once a sale is agreed, focusing on high-quality support and performance.
About the Role
We are hiring a Post-Sale Team Leader who will be responsible for the overall performance of our retention and support function. This is a rare opportunity to join an established operation with a strong track record, but where we're now ready to raise the bar.00
This isn't just a stepping stone into leadership; we need a hands-on manager who has the fundamentals and is hungry for a bigger challenge. Your primary focus will be managing team performance to ensure we hit targets centered around seller retention. You will lead a team of specialists, driving individual and team performance against a range of KPIs through effective coaching, motivation, and management oversight.
What You鈥檒l Be Doing
Performance Management: Own the day-to-day running of your team, driving individual and collective performance against retention targets and SLAs.
Coaching & Development: Deliver impactful 1-2-1s, performance reviews, and development plans that build skill, resilience, and accountability.
Data-Driven Leadership: Use dashboards and analytical data to spot trends, address issues, and share insights to improve business outcomes.
Operational Oversight: Manage attendance, adherence, and wellbeing in a fair and visible way.
Stakeholder Collaboration: Work cross-functionally with post-sale stakeholders and BPO partners to ensure service delivery meets our expectations.
Problem Resolution: Identify and resolve challenges proactively, using critical thinking and analytical skills to develop effective solutions.
About You
Proven Leadership: Experience as a Team Leader or Supervisor in a contact centre or fast-paced sales/support environment.
Retention Mindset: A strong commercial understanding of how performance links to wider business goals and a passion for delivering a great experience.
Action-Oriented: You work at pace, keep things moving, and are comfortable holding people accountable.
Strong Communicator: Excellent written and verbal communication skills, with the ability to explain complex information clearly to stakeholders.
Technical Literacy: A data-literate operator who can use insights to make better decisions, with experience in ticketing systems like Zendesk.
You鈥檒l Thrive Here If...
You believe coaching is more than just a buzzword.
You like being "in the thick of it" - making decisions and leading from the front.
You value ownership, autonomy, and trust.
You want a role with clear potential to develop further within an established operation.
Our Interview Process
Initial/Qualifying Screen: 30 minutes
Hiring Manager Interview (with Lucy): 60 minutes
Final Assessment: Including a written task and/or onsite interview