Senior Manager, Growth Operations & Systems

As Senior Manager, Growth Operations & Systems, you’ll power Pearl Health’s commercial engine end-to-end—owning the systems, processes, and insights that drive growth from pipeline through long-term customer success, including territory planning, forecasting, contracting, and onboarding. You’ll go beyond traditional RevOps to connect Growth and Customer Success, building the infrastructure that enables smarter, faster execution across both pre- and post-sale. With broad scope and high ownership, you’ll partner cross-functionally to design and scale the systems that fuel our next phase of growth.

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.

Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

• Design and implement CRM architecture (via HubSpot) improvements that increase efficiency across the Growth and CS orgs, including custom object design, workflow automation, and integration infrastructure

• Build bulk contracting infrastructure for peak season in partnership with the broader Growth team

• Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs)

• Stand up deal pipeline forecasting infrastructure and management dashboards

• Lead the design of Growth-to-CS lifecycle processes

• Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows

• Flex into post-sale operations as priorities require, supporting the CS team with reporting, re-contracting, and systems work

GTM Strategy & Planning

• Define and maintain territory plans in partnership with Growth leadership

• Own Chase List development, SPIFF planning, and pipeline generation strategy

CRM Architecture & Administration

• Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations

• Build and maintain rep-level, region-wide, and executive reports and dashboards

• Manage and own all on-going data quality and architecture improvement initiatives

Systems Integration & Vendor Management

• Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems

• Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs

Contract Lifecycle Management

• Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting

• Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+)

Post-Sale / Customer Success Operations

• Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking

• Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows

• Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures

• 5–7 years of experience in Revenue Operations, Customer Success Operations, Sales Enablement, GTM Systems, Systems Architecture, or Sales Operations, with ownership of both strategy and systems operations

• Experience operating across the full commercial lifecycle (pre-sale and post-sale)

• CRM systems thinker with advanced HubSpot experience (data models, workflows, integrations, dashboards); certifications a plus

• Strong analytical and data modeling skills in Google Sheets or Excel, including building and validating compensation, forecasting, or client reporting models for leadership

• Experience with contract lifecycle management platforms and scaling high-volume contracting operations (Ironclad, DocuSign preferred)

• Experience supporting Customer Success or post-sale teams with reporting, renewals, or systems work, preferred

• Experience in value-based care, ACO operations, or healthcare technology environments, preferred

• Familiarity with CMS submissions or payer contracting workflows, preferred

🤝 Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.

🗣️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust.

❤️ Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care — and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.

We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.

The expected offer for this role includes the following components:

• Base Salary Range: $125,000 - $165,000 per year.

• Additional Compensation: This role is eligible for a discretionary performance bonus and equity options.

• Benefits: We offer a competitive benefits package. More on our careers page.

Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

While steps may vary by role, you can typically expect:

1. Recruiter Screen: An intro call to discuss your background and motivations.

2. Hiring Manager Interview: A deeper-dive conversation with your potential manager.

3. Panel Interview: A round of meetings with teammates and cross-functional partners.

4. Case Assignment/Presentation: A practical exercise inviting you to solve a real-world problem or relevant challenge.

5. Executive Interview: Final conversation(s) with 1-2 of our leaders.