Technical Integration Specialist (Remote - AMER)
About the Position
Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.
As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:
As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.