Customer Success Manager

About the Company

The AI-driven trade platform transforming industrial supply in infrastructure, energy, and construction materials. It connects vetted suppliers across Asia, Europe, and the GCC region with local demand through a single integrated platform.

Its proprietary AI stack digitizes and automates the full lifecycle of materials trade – from procurement and pricing to inventory, logistics, and embedded financing – replacing thousands of manual, relationship-driven processes with real-time orchestration.

Buyers gain instant quotes, reliable availability, and predictable delivery through a unified operating system. Suppliers benefit from accurate forecasting, disciplined demand management, and seamless integration into cross-border fulfillment networks. The company partners with leading brands to run both dropship and cross-dock fulfillment motions for large-scale transactions, turning global supply chains into predictable, repeatable, software-like workflows.

The company has scaled to triple-digit-million GMV, operates across six international markets, and is rapidly expanding toward profitability. With a team of 80+ people across Berlin (HQ) and Asia, it is building the world’s first industrial-grade AI operating system for materials – redefining how global trade works in one of the world’s largest and most essential industries.

The company is backed by top-tier investors as well as global institutional banking partners, having recently closed its $40m series B - Atomico, Project A, and Invent Capital with institutional backing from Commerzbank and KfW.

What you will do

• You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us

• You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs

• You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan

• You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence

• Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development

Who you are

• You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience

• You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs

• You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously

• You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)

• Optional: You have already gained experience in project management

• In addition to fluent German, you also have fluent English skills, French skills are a plus

What we offer

• A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level

• An experienced founding team (three companies, 2 exits)

• A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company

• Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts

• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations 

We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.