Community Outreach Officer - Waltham Forest, London

Job Title: Community Outreach Support Officer

Contract: Full Time/ Permanent

Hours: 38 hours per week

Salary: £29,334 per annum

Location: Waltham Forest, London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for a proactive and passionate Community Outreach Support Worker to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements.

As a Community Outreach Support Worker, you will play a key role in empowering the people we support to live independent and fulfilling lives. You’ll provide high-quality care and support, while also managing elements of service delivery such as support planning, key working. You will work closely with the Deputy or Team Manager and play an active role in ensuring our services are person-centred and aligned with Outward’s core values of engage, enable, and empower.

Your Responsibilities

As a Community Outreach Support Worker, you will:

• Provide direct, person-centred support [Building supportive, trusting relationships with the people we support.
• Encourage independence in daily living skills (e.g., travel, shopping, personal care).
• Use well informed approaches such as structure, predictability, and clear communication.
• Support individuals to access community services, activities, and social groups safely.
• Encourage People we support to participate in meaningful activities (sports, hobbies, volunteering).
• Assist with public transport use, route‑planning, and confidence‑building.
• Help reduce social isolation by promoting community involvement.

·         Carry out key working responsibilities including (Developing personalised support plans based on people we support strengths, needs, and goals)

• Using positive behaviour support (PBS) strategies to help individuals manage anxiety, sensory challenges, and emotional regulation.
• Recognise triggers and implement proactive, non‑restrictive interventions. Ensuring safe environments in the home and community.
• Following safeguarding policies to protect vulnerable adults and children.
• Identify and report Safeguarding concerns promptly.
• Work alongside parents, carers, social workers, therapists, schools, and healthcare providers.
• Share information appropriately and contribute to multi‑disciplinary reviews.
• Help families access local resources and support services.
• Recording progress of support, incidents, and outcomes.
• Work flexibly with the people we support across different boroughs, including evenings and weekends, to support consistent service delivery.