Customer Success Manager

Customer Success Manager, Master’s degree in Information Systems, Computer Science with 2 years of experience; Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams, using project tracking tools such as Rocket Lane, Asana, and ServiceNow. Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features. Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live. Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow. Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates. Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs. Define long-term OEM success operations, reporting workflows, and scalable templates. Skills; Rocket Lane, Asana, ServiceNow, OEM, SLA, QBR & EBR. Must be willing to travel and/or relocate to the company’s various worksites throughout the U.S., including the corporate office located at 400 Concar Dr, San Mateo, CA 94402. Each trip is expected to last from a few days up to a maximum of one week. Send resume to SimpleDataLabs Inc dba Prophecy, 3790 El Camino Real, Unit #688, Palo Alto, CA 9430