Digital Delivery Manager

tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. 

You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. 

So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.

What we are looking for

At tmp, our Digital Delivery Manager will ensure digital work is delivered with clarity, structure, and confidence.

This is a new role within our Digital Experience (DX) function, designed to strengthen how we plan, and deliver digital projects across the agency. You’ll work across multiple client accounts and portfolio teams, partnering with Account Managers in the Client Services team and other specialists in our DX team to shape and deliver high-quality digital outputs - from interactive landing pages and microsites to tools and diagnostics. You’ll also work on the occasional larger CMS drive website projects and AI driven web projects.

We’re looking for someone who is confident managing digital delivery and enjoys bringing structure to projects involving multiple disciplines. You’ll play a key role in setting projects up for success, supporting teams to deliver effectively, and taking ownership of delivery where additional coordination is needed.

What you will do:

Digital delivery

• Manage the delivery of digital projects, from scoping through to launch, handover, maintenance and decommissioning, particularly where development is a core component
• Translate briefs into clear delivery approaches, outlining scope, timelines, dependencies, and resourcing needs
• Create and maintain practical delivery plans that enable teams to execute efficiently
• Identify risks and dependencies early, and support the team in resolving them effectively
• Apply an appropriate level of process depending on project complexity

Working across Client Services teams

• Partner with Account Managers to shape delivery approaches during scoping and planning
• Support simpler digital projects by helping define scope and delivery approach, enabling Client Services colleagues to manage day-to-day delivery
• Take ownership of delivery on selected projects where additional coordination is required
• Provide guidance and support to teams delivering digital work, helping to improve consistency and confidence

Cross-discipline coordination

• Coordinate cross-disciplinary teams including strategy, UX, design, copy, development, QA, and data
• Work closely with our head of engineering to capture technical approach, feasibility, and sequencing
• Ensure roles, responsibilities, and ways of working are clear at the outset of projects
• Maintain alignment across teams, ensuring dependencies are visible and managed

Client and stakeholder collaboration

• Contribute to client conversations where digital delivery input is helpful, particularly during planning and scoping
• Communicate delivery approaches, timelines, and dependencies clearly to internal teams and stakeholders
• Support clear and consistent communication throughout delivery

Scope and commercial management

• Help define scope for digital work, ensuring clarity on deliverables and assumptions
• Support the creation of estimates and statements of work for digital projects
• Track delivery against agreed scope and timelines, highlighting risks or changes
• Work with account teams to ensure delivery remains aligned to commercial expectations

Quality and release

• Support quality across digital outputs, ensuring they meet agreed standards and objectives
• Coordinate QA and testing activities with engineering and wider teams
• Ensure readiness for launch, including UAT support and content readiness
• Support smooth handover to clients or ongoing teams where required Support, maintenance and decommissioning

On projects where it is necessary:

• Help define SLAs and plan regular support and maintenance events, ensuring all activities meet our internal ISO standards and policies as well as the client’s needs
• Coordinate regular maintenance cycles where necessary
• Plan and orchestrate the decommission of websites when required
• Plan and coordinate regular measurement activities to help support ongoing projects or identify new opportunities