Finance Manager

About Open

Open.cx is the unified AI customer support platform automating 70%+ of interactions for enterprises like MoneyGram and Mollie. Backed by Y Combinator, X by Unifonic, and Shorooq Partners, we recently raised $7M+ to scale our operations across MENA and globally. We are moving from a startup phase to a high-growth scale-up, and we need a financial architect to build the foundation for that growth — and stay with us all the way to the next decade of scale.

Your Mandate

• Own the financial engine of a company on a 3–5x ARR year, scaling from a handful of enterprise logos to category-contender status.

• Build the planning, reporting, and operating cadence that lets every team — GTM, product, ops — make sharper decisions, faster.
• Own the next two priced rounds. Build the model the leads will actually pressure-test. Quarterback diligence. Sit at the table for term sheets.
• Be the partner who tells the founders the truth about the numbers — and the strategist who shapes pricing, packaging, market expansion, and headcount because of them.
  

If you're successful, you'll materially shape Open's growth trajectory and be the finance leader on the cap table at every subsequent round.

What You'll Do — Year One

Today, finance at Open lives in the founders' heads, a few spreadsheets, and our outsourced accounting partner. Your first major mission is to turn that into a structured, compounding system — a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week — and that the Series A leads will buy.

First 100 days

• Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.
• Stand up the weekly metrics email and the monthly board pack v1.
• Clean up the chart of accounts, compress the close to ≤5 business days.
• Build the v1 forecast model that survives contact with reality. Run it weekly.
• Pick the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).
• Diagnose the unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.

Months 4–9

• Quarterback the Series A. Model, narrative, data room, diligence, term-sheet review.
• Stand up multi-entity consolidation cleanly (EU/US subsidiaries).
• Build the pricing and deal-desk function — enterprise contract reviews, custom terms, ASC 606 compliance.
• Establish board cadence and investor reporting that the next round's leads will trust.

Months 10–18

• Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.
• Stand up audit-readiness in advance of Series B.
• Partner with CEO on geographic expansion math, M&A signals (acquihires, tuck-ins), and pricing 2.0.

Year 2 and beyond

Series B prep and close. Team scales to 7–12. Audit, tax, treasury, FX program.