GTM Operations Analyst

The salary range for this position is $70,000 - 85,000.

What To Expect in This Position

• GTM Tool Ownership: You will be the primary owner and administrator for our core sales tech stack, including, but not limited to Gong Engage, ZoomInfo, LinkedIn Sales Navigator, Nooks, and Chili Piper. For each tool you’re responsible for core system administration, building and maintaining processes, driving adoption, partnering closely with Sales Enablement to ensure proper adoption and usage, and proactively identifying opportunities to get more value out of what we're paying for.
• GTM Workflow Design & Activation: Partner with Sales, CS and Marketing leadership to design and operationalize GTM workflows that support the entire customer lifecycle – driving pipeline, net retention, and customer satisfaction. This includes translating account signals from data providers, designing routing logic, trigger conditions, and follow-up workflows across tools, and documentation so workflows can be handed off, repeated, and iterated on.
• Business Partnership: Serve as the operational point of contact for Sales, Marketing, and Customer Success teams. This means fielding and triaging requests for reporting, process changes, and tool support, translating business requirements into clear specs that can be built in Salesforce or other platforms. You will proactively identify broken or inefficient processes before they escalate and will collaborate with Sales Enablement to maintain and update onboarding resources and training materials for the tools and workflows you manage.
  Commissions & Forecasting Support: Own the administration and technical health of QuotaPath and Gong Forecasting — ensuring both tools are properly configured, connected to the right data sources, and producing accurate outputs. While commissions and forecasting are owned by FP&A, you are the operational point of contact when something breaks, data looks wrong, or a configuration change is needed. This means gathering requirements from FP&A, translating them into system changes, and coordinating across teams to get them implemented correctly.

What Sets You Apart

• 1–3 years of experience in Sales Operations, Revenue Operations, or a GTM Ops role at a B2B SaaS company
  Hands-on experience administering sales tools like Gong, ZoomInfo, or similar conversation intelligence and data enrichment platforms
• Working knowledge of Salesforce. You can build reports, manage records, and understand how data flows through the system even if you're not a full admin
• Strong process orientation. You can document a workflow, spot where it breaks, and propose a fix
• Comfortable working directly with Sales and Marketing stakeholders, managing requests, and setting expectations
• Familiarity with B2B SaaS GTM motions. You understand the sales cycle, pipeline stages, and how ops fits into the revenue engine
• Experience with sales engagement or parallel dialer tools like Nooks, Outreach, Salesloft, etc. (Preferred).
• Exposure to intent/buying signal tools like Demandbase, 6sense, or similar (Preferred).
• Experience supporting compensation plan design or administration in tools like QuotaPath, CaptivateIQ, or similar (Preferred).
• Salesforce Admin certification or meaningful self-study toward it (Preferred)
• Experience working on a small ops team where you've had to be a generalist (Preferred)