Hotline Agent (M/F/D) - Student/Mini Jobber/Freelancer

Mobile Locker is a fast-growing international company offering smart locker solutions at festivals, events, and permanent locations across Europe.

For our support team, we are looking for a Hotline Agent to assist customers by phone and help ensure a smooth and professional service.

Responsibilities

• Answering incoming calls via the Hotline
• Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
• Analysing and resolving technical or operational issues remotely
• Escalating more complex issues to the right team or person
• Contributing ideas to improve service and flagging recurring problems
• Working in a shift system (including evenings, nights, and weekends where applicable)