Implementation Engineer
Job Title: Implementation Engineer
Location: Waterlooville (On-site)
Reports to: Implementations Lead
Salary: £26k - £29k
Role Description
We’re looking for an Implementation Engineer to join Swan Retail, part of the ClearCourse group, based full-time in our Waterlooville office.
This role sits within our Operations team and plays a key part in delivering our EPOS and retail technology solutions to customers. You’ll be involved in everything from hardware setup and server configuration through to software installation and supporting both internal teams and external clients during implementations.
It’s a hands-on role where no two days look the same. You’ll be working closely with the wider Operations team, supporting delivery, troubleshooting issues, and ensuring everything is set up correctly for successful go-lives. There may also be occasional travel to client sites for installations.
We’re looking for someone with a positive attitude, strong attention to detail, and a genuine interest in technology who is keen to learn and develop within a collaborative team environment.
Key Accountabilities
- Complete implementation tasks within agreed timelines and scope
- Configure and set up hardware, including EPOS systems
- Support internal teams with technical and implementation queries
- Support external customers during setup and delivery phases
- Assist with server and software configuration
- Help prepare and configure hardware during staging
- Maintain accurate and up-to-date documentation
- Assist with hardware installations at client sites when required
- Provide support to the Helpdesk team on technical queries
- Work independently where needed while contributing to the wider team
- Maintain a clean and organised working environment