Regional Operations Manager

About Zippd

Zippd is building the future of rapid urban logistics through a network of micro warehouses, cross-dock operations and technology-enabled first, middle and final mile delivery.

The Opportunity

This is a demanding, hands-on launch and scale role requiring resilience, ownership, and relentless execution.

You will be responsible for:

·       Launching 15–20 micro warehouse locations across London

·       Onboarding operational service partners

·       Implementing operational processes

·       Launching new customer operations

·       Ensuring exceptional live service quality

Key Responsibilities

Network Rollout & Launch

·       Lead the operational launch of 15–20 micro warehouse locations across London

·       Coordinate launch readiness across facilities, labour, equipment and operational processes

·       Support go-live activities including on-site operational leadership

Service Partner Management

·       Support the selection and onboarding of 1–4 operational service partners

·       Train and embed operational standards and processes

·       Drive accountability and operational performance

Customer Onboarding

·       Support the onboarding and operational integration of new customers

·       Act as a key operational contact during launch periods

Operational Excellence

·       Ensure service quality, operational consistency and KPI achievement

·       Quickly identify and resolve operational issues and bottlenecks

Hands-On Operational Leadership

·       Be prepared to operate directly within the network when needed

·       Lead from the front during high-pressure operational periods