Strategic Consultant
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment.
Key point of contact for customer engagement and retention for strategic accounts in the region. The Strategic Account Consultant should have strong aptitude in understanding what is required to drive customer retention & growth. This role requires a blend of strategic thinking, excellent communication skills, and a deep understanding of client needs.
What the Strategic Consultant will do:
Become the trusted advisor in customer journey from Day1.
Drive overall customer satisfaction and ST product usage to expand engagement beyond the immediate users.
Provide onboarding training and regular training of ST products.
Provide in-depth market insight based on clients’ business pain point and ST market data, and educate the ROI of the use cases supported by ST data.
Collect and analyze product feedback from customers, and handle the communication with internal product and engineering teams on product optimization & bug fix.
Experience the candidate can bring:
3 Years + relevant experience in a customer-facing role ( marketing/data analyst experience is a plus).Self-starting attitude, ability to work in a small team to collaborate and drive retention/growth and solve complex client challenges.
Strong ability to build and leverage relationships and effectively within a complex customer organization, understanding the nuanced relationship and agenda between different business units.
Excellent listening, presentation, and written and verbal communication skills.
Must be willing to work 2-3 days in office.
BA/BS degree required.
Native Mandarin Speaker and fluent in English.
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.