Resolutions Analyst
Resumo da vaga pela JobGrid
Resolutions Analyst at Concord Servicing: Chandler, Estados Unidos; Híbrido; Sénior; Suporte e sucesso do cliente. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Chandler, Estados Unidos, Híbrido
- Role classification: Suporte e sucesso do cliente, Sénior
- Source freshness: checked by JobGrid on 2026-06-09.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
We are seeking a detail-oriented Resolutions Analyst to manage and resolve customer inquiries submitted through our Resolution inbox, ensuring each case is thoroughly documented, followed up on, and brought to completion. The ideal candidate will handle customer correspondence, escalate compliance-sensitive communications, and collaborate cross-functionally with Operations, Compliance, and QA to maintain service quality. This role also carries a leadership component, including training new team members, delivering performance feedback, attending strategic planning meetings, and producing weekly and monthly trend reports to drive continuous improvement.