Team Leader, Technical Account Management

What You’ll Do:

• Lead, mentor, and support a Warsaw-based team of Technical Account Managers working across CEE markets and one large strategic EMEA client
• Manage day-to-day team priorities, workload, ownership, and delivery standards
• Support team members’ development through coaching, feedback, knowledge sharing, and regular check-ins
• Oversee the team’s technical and operational support for campaign launches, monitoring, troubleshooting, and optimization
• Act as the first escalation point for complex technical, operational, or stakeholder-related challenges
• Help the team resolve campaign setup, tagging, tracking, data, delivery, bidding, and performance-related issues
• Participate in selected client meetings to support technical discussions, explain solutions, and ensure alignment
• Translate complex technical topics into clear, practical explanations for non-technical stakeholders
• Work closely with Sales, Client Development, Product, Engineering, Creative, and other technical teams to ensure smooth project execution
• Identify recurring operational issues, workflow gaps, or knowledge gaps and implement practical improvements
• Support the adoption of tools, processes, and operating standards defined by the broader TAM organization
• Monitor selected team KPIs and use them to improve quality, efficiency, and consistency

Our Requirements:

• 5+ years of experience in digital advertising, ideally within programmatic advertising, ad tech, campaign management, technical account management, or ad operations
• 1-2+ years of experience in team leadership, team coordination, mentoring, project ownership, or acting as a senior escalation point
• Experience working with international clients, multiple markets, or distributed stakeholders
• Strong understanding of the programmatic advertising ecosystem, including DSPs, RTB, DMPs, tagging, tracking, bidding, optimization, and campaign delivery
• Hands-on experience with tools such as The Trade Desk, Google DV360, Xandr, Amazon DSP, or other Demand-Side Platforms
• Experience with campaign troubleshooting, performance analysis, data interpretation, and operational problem-solving
• Good understanding of data onboarding, audience targeting, first-party and third-party data, hashed emails, MAIDs, and related activation workflows
• Strong ownership mindset and ability to coordinate priorities across a team
• Good judgment in assessing urgency, risk, workload, and escalation paths
• Excellent communication skills, with the ability to explain complex technical topics clearly to technical and non-technical stakeholders
• Fluency in English and Polish is required

Nice to Have:

• Experience working with Tier 1 clients, large agencies, or enterprise-level advertisers
• Experience improving operational processes, building team workflows, or implementing delivery standards
• Familiarity with Google Tag Manager, HTML, JavaScript, SQL, or Python would be an asset
• Experience with Google Analytics, Adobe Analytics, or similar analytics platforms would be a strong plus

Why Join Adlook?

• Lead a regional Technical Account Management team supporting CEE markets and one large strategic EMEA client
• Take on a hands-on leadership role with real influence on team, delivery quality, and operational standards
• Work with top-tier agencies and brands on complex, high-impact programmatic advertising projects
• Join a rapidly growing global company operating at the intersection of technology, advertising, and data
• Collaborate with experienced, international colleagues across business, product, engineering, creative, and technical teams
• Work in a dynamic, fast-paced, and friendly environment where ownership and practical problem-solving matter
• Enjoy the flexibility of a hybrid work model
• Cooperation based on B2B contract or contract of mandate
• Competitive compensation
• Individual  training budget and foreign languages learning co-financing