Aftersales and Quality Control Administrator - Contract

JOB TITLE: Aftersales and Quality Control Administration - Contract

LOCATION: Aylesford, Kent

WORKING HOURS: 8am - 4.30pm, Office based

We are seeking a dedicated and detail-oriented UK and International Aftersales and Quality Control Administrator to manage the end-to-end process of customer warranty claims and repairs. In this key role, you will play a vital part in supporting our aftersales operations while assisting in quality control to ensure our products consistently meet the highest standards. This is an exciting opportunity to contribute to customer satisfaction and product excellence on a global scale.

This is initially a contract position, with the potential to be extended or made permanent.

Some of the key responsibilities

Aftersales Support 

• Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.  

• Maintain orders using our Operating Management System. 

• Liaise with sales teams across all international offices as required. 

• Liaise with the relevant teams across the business to arrange the collection and delivery of products.  

• Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, is ordered.  

• Weekly reporting on the work that has been planned and further work scheduled. 

• Raise any re-occurring issues with the suppliers directly and identify preventative actions. 

Quality Control 

• Opening pallets and products to complete a physical inspection, recording any issues and defects.  

• Move rejected items into the quarantine area within the warehouse. 

• Liaise with suppliers to resolve any positive or negative feedback on their products.  

• Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.  

• Ensure any internal process gaps are recorded, investigated and resolved. 

• Occasional international travel to suppliers when necessary, to review products.  

• Carry out other tasks associated to your role that might not be listed.