Baggage Tracing Agent

Baggage Tracing Agents

Job Description

Reporting to: Duty Manager
Shifts: A mixture of early and late shifts (162.5 hours per month)

Main tasks:

• To create AHL/DPR files for any disrupted passengers.

• To carry out any follow up work/secondary tracing on above files.

• To maintain regular contact with disrupted passengers.

• To regularly monitor and clear the action files.

• To answer and act on any telephone/answer phone queries.

• To ensure correct procedures/documentation are carried out for the transportation of unaccompanied hold baggage (Rush Bags).

• To communicate promptly with Ops the volume of rush baggage per flight.

• To register and store and found property/unclaimed baggage in accordance with company policy.

• To hand over to Customs and Excise officials all relevant found property.

• To maintain daily communication with baggage handlers re prompt delivery of rush baggage to aircraft.

• To maintain daily communication with courier companies re prompt delivery of found baggage to passengers.

• To assist where possible in meeting arriving flights.

• Comply with all SHP health and safety and security requirements

• Comply with internal updated procedures as instructed by Manager

• Comply with external updated procedures as instructed by Airlines and CAA

• Complete any tasks that the Duty Manager may require

• Other duties will be assigned from time to time.

Person Specification:

• Worldtracer experience is desirable

• Ability to work well under pressure.

• Excellent Organisational skills

• Excellent interpersonal and communication skills

• Excellent administration and reporting skills

• Flexible approach, ability to adapt to evolving environment

• Computer literate – MS Office

• Ability to work rostered shifts and to be flexible in the event of disruptions

Agents must be fully flexible and available to work rostered shifts in line with operational demand