Customer Analyst

In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.

It’s a different way of doing things, sure. But it works. We’re one of the UK’s favourite wine clubs, shipping over 1 million (!) cases a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.

Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

It takes a village to be Naked. That’s why we’re always on the lookout for eager talent to join the club. And now, our Customer Analytics team is looking for a Customer Analyst to join the fun. This role sits at the heart of how we understand, acquire, engage and retain our customers. 

As a true all-rounder, you will be the linchpin connecting our acquisition and retention strategies. You’ll partner closely with teams across Acquisition, Loyalty & Retention and Product. You'll shape what AI-augmented customer analytics looks like here. We're moving fast to become an AI-native team and we want someone who's excited to push where these tools earn their keep.

If you’re excited by customer behaviour, love digging into data, and want your analysis to genuinely influence strategy, there’s a Naked welcome pack with your name on it. Together, we’ll take Naked Wines to the next level – and share our not-so-well-kept secret with the world.

Location & Flexible working: London or Norwich Office Hybrid Role (1 day a week in the office).