Customer Operations Assistant - Part Time

About us

Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 29 self-storage facilities (8th largest in the UK in the 2025 UK Self Storage Association annual report), and LOVESPACE’s innovative tech-enabled storage and collection service (the largest of its kind in the UK), we can serve just about any storage need, anywhere in the UK. We’ve been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.

The Opportunity

As our Customer Operations Assistant, you’ll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it’s over email, phone or live chat, you’ll be responsible for delivering an amazing service that customers will remember for all the right reasons.

This is an ideal role for someone who’s a true people person – someone who genuinely enjoys connecting with others and swiftly solving problems. You’ll be friendly, empathetic and reliable. Just as importantly, you’ll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.

This Role is Part-time

Starting: ASAP

• Minimum 20hrs per week.
• Working schedule: Varied shifts, must be available to work both weekdays and weekends including Sundays.
• Salary: £13.85 per hour.
• Hybrid working pattern - must be available to work in the office (SE1) on weekday shifts.

Responsibilities will include but are not limited to:

• Providing exceptional customer experiences across all communication channels (phone, email, live chat).
• Building our reputation through positive reviews and referrals.
• Acting on customer feedback to improve overall service quality.
• Process bookings, and keep all customer accounts up to date and accurate.
• Collaborate with the wider team to deliver a seamless customer journey.
• Stay up to date with product knowledge so you can confidently support our customers
• Contribute to team targets and KPIs around response times, satisfaction and quality