Doctor QA Specialist
This is a fully remote role.
About the Company
Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real live
Role Overview
We are seeking a Doctor QA Specialist to ensure the highest standard of patient care through consistent, accurate, and compliant doctor-patient communication.
This role is not a traditional Patient Success position. Instead, it focuses on quality assurance, compliance, and communication excellence across provider messaging.
The ideal candidate has a sharp eye for detail, strong written communication skills, and the ability to evaluate whether medical responses are clear, appropriate, and aligned with company standards.
Key Responsibilities
1. Doctor Messaging Quality Assurance
Review doctor-patient messages across platforms to ensure:
Patient questions are clearly and fully answered
Responses are medically appropriate and aligned with internal protocols
Messaging is human, empathetic, and not overly reliant on canned responses
Identify inconsistencies in tone, clarity, or care quality
2. Compliance & Standardization
Ensure all communication aligns with:
Clinical guidelines
Company policies
Regulatory requirements
Flag any compliance risks or deviations
3. Feedback & Continuous Improvement
Provide structured feedback to providers and internal teams
Identify recurring issues or patterns in communication
Recommend improvements to templates, workflows, and messaging standard
4. Cross-Team Collaboration
Work closely with:
Our CMO
Clinical leadership
Patient Care Teams
Qualifications
Required
Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)
Strong attention to detail with the ability to spot inconsistencies and gaps in messaging
Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)
Comfortable reviewing large volumes of written interactions with consistency and accuracy
Proficiency in Slack for day-to-day communication and collaboration
Preferred
Experience in healthcare, telehealth, or clinical operations
Familiarity with QA, compliance, or audit processes
Experience reviewing or auditing customer or patient communications
Understanding of tone and voice in patient care settings
Familiarity with tools such as Airtable or ClickUp is an asset
Success Metrics
Consistency and quality of doctor messaging across platforms
Reduction in unclear or incomplete patient responses
Identification and resolution of compliance risks
Improvement in patient experience through clearer communication
What’s in it for you?
As a full-time member of our team, you’ll enjoy:
Flexible working hours
Work wherever you choose.
Fun and casual work environment.
We are a diverse, global team!