Employee Relations Specialist - 12 Month FTC

Who are we?👋

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs. 

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. 

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. 

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

Where you come in?

As our Employee Relations Specialist, you'll play a pivitol role in successfully managing ER across the business. You'll provide expert advice, support, and coaching to line managers, ensuring fair and consistent handling of ER cases while promoting a high-performing and engaged workforce. You'll take responsibility for reviewing, updating, and creating HR policies to ensure alignment with best practices, regulatory requirements, and business needs. You'll partner with our L&D team to design and deliver training content that enhances line managers’ capability. Most importantly you'll take a proactive and commercially minded approach to helping us develop our people.

What you will be doing: 🖋️

• Managing a range of ER cases of varying complexity including disciplinary, grievance, performance management, absence management, and other people-related issues. 
• Providing expert guidance and coaching to line managers on handling ER matters, ensuring fair and consistent decision-making. 
• Acting as a trusted advisor and coach to line managers, building capability in handling people issues effectively and confidently. 
• Working with the L&D function and the wider People Team to design and deliver training content on ER topics, ensuring managers are equipped to handle people-related challenges. 
• Review, update, and develop HR policies and procedures to ensure alignment with Ki culture, employment law, regulatory requirements, and industry best practices. 
• Conducting investigations, draft case documentation, and support hearings and appeals where necessary. 
• Make use of approaches to resolve ER cases informally where possible prior to escalation to any formal process. (E.g. early intervention, mediation and facilitated discussions, constructive feedback, engagement and wellbeing initiatives, relationship development.) 
• Ensure ER processes comply with UK employment law, company policies, and regulatory standards. 
• Liaising with the Head of HR Operations & Talent on approach to complex cases, appeals and where external employment law advice is required. 
• Mentor, coach and support HR Coordinators, enhancing their knowledge of ER case management and employment law.