English Speaking - Technical Support Analyst

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.

Your tasks would be:

• Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
• Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
• Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
• Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
• Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
• Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
• Coordinate with relevant departments to resolve service-related issues in line with company processes;
• Maintain strict compliance with data privacy and security policies;
• Foster positive and professional communication with customers, team members, and business partners.