Head Host / Reservations & Guest Experience Lead

Head Host

Nancy’s Cocktail Bar

London Bridge, London

Full-time

£15.00 per hour + service charge + private hire bonus

Join the opening team at Nancy’s

Nancy's will be London Bridge's newest premium cocktail destination. Landmark views, a late license, serious drinks and a space designed to bring a little 70s spirit back to London nightlife.

Opening mid-May, we're looking for quality hospitality professionals who can help us elevate the guest experience and deliver the tailored service we want to achieve

The Role

We are looking for someone with a confident and vibrant personality, with a passion for curating our guest experience. From organising bookings to communicating guest preferences to colleagues, yours will be the role that keeps guests’ experience tailored to their needs.

As well as being involved with service, you will be responsible for giving confidence, guidance, and training to a small team of hosts. They will look to you for direction in maximising the space, communicating with guests, and, where appropriate, helping to sell our private booking spaces.

For a proactive and collaborative candidate, this role will include a bonus structure based on private hire bookings, paid as a percentage of minimum spends. Working together with the floor and general managers, you will help us build a structure that uses our private room or rooms effectively, while delivering an extra personalised service to our guests.