Incident Manager CSO
We are looking for a Incident Manager who takes ownership when things don’t go as planned. At Keylane, we deliver mission-critical SaaS solutions for the life and pension industry. When incidents occur, you are the one driving resolution—bringing structure to complexity, aligning stakeholders, and ensuring our customers stay informed and confident.
Key about your role
As our new Incident Manager in CSO, you are responsible for managing incidents end-to-end across our SaaS landscape.
You take the lead during major incidents, coordinate across support and engineering, and ensure issues are resolved efficiently and professionally. Beyond resolving incidents, you ensure we continuously improve by learning from them.
You will operate in an international setup across Denmark, the Netherlands, and India, where collaboration and clear communication are key to success. Experience or knowledge within the pension industry will be considered an advantage.
Key responsibilities within the role:
- Own and drive incidents from identification to resolution
- Lead major incidents, including coordination, communication, and decision-making
- Act as the central point of contact for customers and internal stakeholders during incidents
- Ensure clear, structured, and timely communication throughout the incident lifecycle
- Drive root cause analysis and follow-up actions to prevent recurrence
- Monitor trends and identify opportunities to improve stability and performance
- Ensure SLA compliance and high service quality
Questions?
Please send your application with CV via our website. Applications are evaluated continuously.
If any questions, please feel free to reach out to our hiring manager Henrik Larsen at [email protected]