NOC Technician

We are looking for NOC Technicians to be parto of our team! The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.

Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.

Responsibilities:

o    Identification of the issues by using the different monitoring tools for the different platforms

o    Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers

o    Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.

o    Primary point of contact for all business entities

o    Review all standard SQL schema changes to make sure proper procedures are followed.

o    Follow up with internal development team as needed.

o    Respond and plan for service outages