Solutions Engineer
Solutions Engineer
Location: Hybrid (Onsite in Hamilton, ON)
About SalesJack
SalesJack is a fast-growing, profitable sales software platform (CRM, Prospecting Service) tailored for independent businesses in the construction supply industry. With our founding team and customers based in the US, we are expanding our engineering capabilities in Canada. Our mission: build tools that solve real problems for our customers and transform industry workflows.
Your Role
As a Solutions Engineer at SalesJack, you'll own the technical side of bringing new customers live and keeping them successful. Every implementation involves ERP integration, product category mapping, permit source configuration, data migration, and on-site training — and you'll be the person who makes all of that happen. Post-launch, you'll handle customizations: new reports, routing rules, data transformations, and one-off integrations. You'll work closely with founders, engineers, and the dealers using our product every day. We highly value a startup mentality — taking initiative, moving quickly, and iterating solutions based on real customer feedback.
What You'll Do
Lead ERP integrations for new customers across BisTrack, DMSi Agility, ECI Spruce, and similar systems — using whichever method fits (REST API, VPN with direct SQL access, or scheduled file extracts)
Map product categories from each customer's ERP to power cross-sell logic, account health scoring, and reporting
Configure permit data sources and routing rules for each customer's territory, including fuzzy matching against their existing customer base
Build custom reports, workflows, and data transformations in our data stack (Snowflake, dbt, Postgres) when standard configuration doesn't cover the need
Feed patterns from the field back to Engineering to shape the core product
Contribute to architectural decisions, onboarding playbooks, and team culture as an early hire
What We're Looking For
2+ years in a Solutions Engineering, Implementation Engineering, Data Engineering, or similarly hands-on technical customer-facing role
Strong SQL — comfortable writing non-trivial queries against Snowflake, Postgres, or similar warehouses
Experience with ETL/ELT and data transformation tooling such as dbt, Airbyte
Comfort with APIs and integrations — REST, auth flows, pagination, rate limits, and debugging flaky endpoints
Familiarity with (or strong interest in) construction supply ERPs such as BisTrack, DMSi Agility, or ECI Spruce
Strong customer communication — able to explain technical decisions to non-technical operators
Some travel might be required for on-site implementations to the US
Excited to work independently, take ownership, and thrive in a startup/greenfield environment
Why Join Us
High impact: shape how every new SalesJack customer gets delivered as a foundational team member
Direct customer exposure: you'll be in the weeds with the dealers using our product every day
Startup culture: Fast iteration, close collaboration with founders, and direct customer feedback
Highly competitive salary and comprehensive health benefits
Hiring Process
Initial call with our founding team to discuss your background and introduce SalesJack (~30 mins)
Technical Exercise: SQL, integration design, and a customer scenario walkthrough (~1.5 hours)
Cultural fit call with one of our founders (~30 mins)
Offer