Account Manager

Overview

Due to the expansion of the UK Account Management team we are looking to recruit an Account Manager to join our team.

Ready to guide businesses into the future of AI communication? As an Account Manager at Natterbox, you will be the strategic partner helping our customers harness the power of our intelligent, AI-driven solutions. You will be the trusted advisor for a portfolio of key accounts, showing them how to unlock transformative value, gain powerful insights from their data, and redefine what is possible for their business. We are looking for a commercially sharp and customer obsessed individual, who is passionate about the role AI plays in driving exceptional outcomes and growth.

What you'll do

• Cultivate a portfolio of key accounts, orchestrating their journey to ensure they achieve exceptional, measurable outcomes with our intelligent platform.
• Command the commercial relationship from end to end, proactively driving renewals, identifying strategic growth opportunities, and ensuring long-term customer partnership.
• Build deep advisory relationships with key stakeholders, becoming their trusted partner and a powerful internal advocate for their business.
• Leverage data and platform insights to guide strategic conversations, demonstrate tangible value, and deliver compelling quarterly business reviews.
• Partner with technical experts and cross-functional teams to create a seamless customer experience, from accelerating product adoption to ensuring swift resolution of challenges.
• Develop and execute dynamic account plans that provide clear strategic direction and ensure every customer is set up for success.
• Act as a vital feedback loop, channelling customer insights to help shape the future of our AI product and service offerings.
• Embody the Natterbox brand in every interaction, demonstrating professionalism, sophistication, and a human-centred approach.