Account Manager - Scale
As a Scale Account Manager, you’ll drive expansion and new product adoption across Gearset’s high-volume SMB customer base (around 500 accounts). This is a quota-carrying role focused on identifying and converting growth opportunities at scale.
You’ll manage a large portfolio and work closely with Scale Customer Success Managers and the Digital Customer Experience team to prioritise the right accounts and engagement. Gearset is a strong fit for small businesses, and this segment represents a key area of growth.
This role suits commercially minded people who enjoy pace, volume, and running repeatable sales motions.
What’s the opportunity for a Scale Account Manager at Gearset?
Own expansion and new product adoption across a large portfolio of Scale accounts.
Take responsibility for a growth quota, converting product usage and adoption into revenue.
Execute high-volume, repeatable sales motions to drive efficient growth.
Work closely with Scale CSMs and the Digital Customer Experience team to prioritise and progress opportunities.
Run discovery, deliver focused demos, and position additional Gearset products clearly.
Support commercial activity around renewals, pricing, and upgrades where needed.
Maintain clear pipeline visibility and continuously improve conversion and velocity.
What you’ll achieve
Consistently meet or exceed expansion targets within the Scale segment.
Increase product adoption and customer lifetime value across your portfolio.
Help unlock growth across Gearset’s SMB customer base through scalable approaches.
Build strong capability in running repeatable, high-quality commercial motions.
About you
Experience in a quota-carrying sales or account management role, ideally in SaaS or SMB environments.
Comfortable managing a high volume of accounts and activity.
Strong commercial judgement with a proactive, action-oriented approach.
Clear and confident communicator, able to run discovery and close deals effectively.
Organised and data-driven, with the ability to manage pipeline at scale.
Great to haves
Experience working with SMB customers.
Familiarity with usage-led or product-led growth models.