C004814 LDOC Digital Communication Services Technician (NS) - FRI 8 May

Deadline Date: Friday 8 May 2026

Requirement: LDOC Digital Communication Services Technician

Location: Izmir, TR

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1100

Required Start Date: 15 June 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:  

• Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
• Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour.
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
• Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU.
• Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories.
• Provide Video Wall Interface support with a response time of 30 minutes to incidents.
• Provide Video Matrix Interface support with a response time of 30 minutes to incidents.
• Provide Audio Services support with a response time of 30 minutes to incidents.
• Provide support to VoSIP and telephone incidents with a response of 30 minutes.
• Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents.
• Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents.

Additional duties for this post required in LDOC:

• Support technical team during larger digital/hybrid events in LDOC;
• Perform other duties as may be required.
• Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.