Chief of Staff, VP Product
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
About the Product Team
The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences.
What You'll Do
As the Chief of Staff to the VP of Product, you will act as a force multiplier, strategic partner, and right-hand to our product leadership. You will be responsible for driving the operational rhythm of the Product organization, leading high-priority cross-functional initiatives, and ensuring strategic alignment as we scale our global financial platform. This is a highly strategic position designed for an ambitious leader with founder-like energy who thrives in ambiguity and aspires to be a future product leader or executive.
Responsibilities:
Strategic Planning & Execution: Partner with the VP of Product to define, communicate, and track the product organization's strategy and OKRs. Drive annual and quarterly planning cycles, ensuring alignment with our overarching global company goals.
Operational Excellence: Establish and optimize the operating rhythm of the Product leadership team. Identify bottlenecks in our product development lifecycle and implement process improvements to increase team velocity and efficiency across our global engineering and product hubs.
Cross-Functional Leadership: Serve as a primary liaison between Product and key departments (Engineering, Risk, Go-to-Market, etc.). Step in as a proxy for the VP in key meetings, equipped to make decisions from first principles to keep initiatives moving fast.
Special Projects & Incubation: Lead high-impact, cross-functional special projects that fall outside the day-to-day scope of individual product teams (e.g., evaluating new market segments, operationalizing AI internally, or diving into strategic M&A targets).
Executive Communications: Synthesize complex data and product roadmaps into clear, actionable executive summaries and board materials.
Who You Are
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum Qualifications:
5 - 10 years of overall professional experience, with a strong background in Management and Strategy Consulting, or Business Operations.
Experience driving alignment and operational excellence in hyper-growth startup environments or at a global scale.
Exceptional communication skills with the ability to convey complex product strategy to both technical and non-technical audiences, as well as executive stakeholders.
Strong analytical mindset; ability to utilize data to identify pain points, measure success, and drive continuous improvement.
Bachelor's degree or higher with exemplary academic achievements.
Preferred Qualifications:
Strong domain knowledge in the financial product industry, fintech, or payments.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.