Collections Supervisor
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed. Day to day account manager for strategic Concord clients including client’s lenders, distributors, dealers and others on ESP servicing platform.
As Collections Supervisor you will be responsible of:
Summary: Manages and directs Collectors in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Essential Duties and Responsibilities:
- Manage resources to complete daily work, meet client contractual obligations and client expectations
- Monitor results and maintain reporting for various clients
- Handle Supervisor Calls as needed
- Evaluate workload to determine the need to increase or decrease staff
- Provide training, coaching, and monitoring to insure collectors are performing assigned duties correctly and efficiently.
- Write and administer employee performance reviews
- Prepare client and management reports
- Able to react to change productively and handle other tasks a