Customer Enablement & Training Specialist (Technical SaaS)
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Job Title: Customer Enablement & Training Specialist (Technical SaaS)
Location: Remote
Time Zone: U.S. Time Zones (EST–PST)
Role Type: Full-Time
Role Overview
We’re hiring a Customer Enablement & Training Specialist to help enterprise marketing teams master a modern, automation-first SaaS platform. This role sits at the intersection of customer success, technical training, and marketing operations and is ideal for someone who enjoys being front-facing with customers while working deeply with workflows, data, and systems.
You’ll lead onboarding, deliver live and cohort-based training programs, and create playbooks that make adoption repeatable and scalable. This role is especially well-suited for candidates coming from top-tier tech companies who bring strong customer presence, technical confidence, and exposure to marketing environments.
Key Responsibilities
Lead customer onboarding programs from first login through successful adoption
Run live training sessions, workshops, and cohort programs for enterprise customers
Simplify complex technical workflows into clear processes for marketing and content teams
Create and maintain enablement documentation, SOPs, and training resources
Support marketing operations workflows including CRM automation, reporting, and campaign execution
Collaborate with marketing and content teams on SEO and content enablement initiatives
Serve as a highly visible, trusted partner to customers throughout their journey
Required Qualifications
2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles
Experience working at a well-known or reputable technology or SaaS company
Strong hands-on experience with HubSpot or similar platforms
Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts
Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered.
Excellent verbal and written communication skills with a strong educator mindset
Preferred Qualifications
Marketing agency experience or close partnership with marketing teams
Knowledge of SEO, content operations, or lifecycle marketing
Experience with automation, AI-enabled tools, or data-driven platforms
Tools & Technology
HubSpot or comparable CRM
Python, SQL
Slack, Zoom, Google Workspace
Automation and reporting tools
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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