Director of Design
The role:
We're looking for an experienced Director of Design to help take our small design team to the next level of maturity at an exciting stage of business growth.
Partnering closely with the Director of Product, this is a high-impact leadership role with a genuine hands-on element. You'll be the voice of the user across the organisation, while still rolling up your sleeves and contributing to day-to-day design work. If you're an experienced designer ready to step into a senior leadership role without wanting to leave behind the craft, this could be a great move.
A key part of this role is creating the conditions for great design to happen - carving out time for best practices, advocating for the right level of design rigour, and ensuring design is always an enabler and never a bottleneck.
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What you'll do
- Define and lead our design practice - build the processes, rituals, and standards that set the team up for success as we scale.
- Be the voice of the user - ensure user needs are represented in every significant product and business decision, from early discovery through to delivery
- Make research stick - establish how we learn from users, and make sure those insights are visible, accessible, and shaping what we build. You'll help us build a more active, methodologically rigorous research practice
- Own the design system - keep it healthy, consistent, and evolving alongside the product, with an eye on AI-readiness and long-term scalability. You'll establish the governance that keeps it consistent as we grow
- Shape our approach to AI - lead the way in integrating AI tools into the design workflow, and help the team build confidence and good habits around them
- Bring data into the design process - champion the use of quantitative and qualitative data together, helping the team make evidence-led decisions
- Stay in the craft - contribute directly to designing complex clinical and patient-facing features, staying close to the work and leading by example
- Own the vision: Lay out to the business and our users how the platform will evolve as we execute on our product roadmap