Implementation Consultant
Who we’re looking for: An Implementation Consultant seeking a role where they can grow and develop in a fast paced technical environment. 🌟
The challenge: To help the team rapidly onboard new customers to the Tillo platform whilst offering a great experience through communication and collaboration.
Where you’ll work: This role will be based in our Austin office 2 days a week 🏢
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎
Job Summary
The role of Implementation Consultant is an important part of our customer’s journey. You’ll be the first person our customers speak to in the Operations team when we onboard them to the Tillo Platform. You’ll be responsible for driving forward your own portfolio of client projects, and for making sure they are set up efficiently, on time, and to a high standard, maintaining customer satisfaction throughout.
Day to day this role will
Manage a large number of different onboarding projects at the same time.
Own the Onboarding process from start to finish, including maintenance of the Onboarding Pipeline and ensuring all information is accurate and up to date.
Ensuring all stakeholders are kept up to date with project deliverables and timelines.
Ensure all actions are completed in a timely and efficient manner.
Work with retailers to ensure brand approvals are secured as efficiently as possible to help our Partners quickly achieve value.
Liaising with internal teams to find solutions to customer issues.
Reporting on any key or recurring issues and working with the Account Management team and our suppliers to continuously improve the service we and our customers receive.
Maintaining Supplier documentation to ensure we always have up to date information on how to contact, escalate issues and onboard new products.
What we’re looking for
Strong relationship building skills - able to liaise at all levels both externally and internally
2 years experience managing professional services or onboarding projects
Proactive approach at all times, takes ownership of tasks and shows initiative to find resolutions.
Excellent problem solving skills.
Curious to learn about all aspects of the company and gift card industry
Knowledge of various systems/applications: Jira, Zendesk, Asana.
Highly organized and able to manage and prioritize multiple streams of tasks.
Excellent communicator - written and verbal.
Attention to Detail. Always striving for accuracy across systems.
Able to deal with ambiguity in a fast paced environment.
Desirable:
B2B SaaS onboarding experience
Fintech experience
Project Management experience/qualifications
Experience managing complex projects with large budgets
Experience working with APIs and development teams. Can simplify complex subjects to non technical stakeholders.
Presentation skills - internal and external.
Good with Excel or Google Sheets
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Austin, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
Flexible healthcare plan including, medical, dental and vision
20 days PTO per annum (plus an additional day for your birthday 🎂)
401(K) - up to 3% match
Employee Incentive Scheme
Access to Tillo’s Storefront with discounts & gift card vouchers
Hybrid Working
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Monthly breakfasts, drinks, snacks and events
Team Learning & Development budget
About Tillo
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.
Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.
If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.