Patient Experience Coordinator

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones
• Collect patient information and verify insurance coverage.
• Scan documents
• Routes faxes and electronical records.
• Knowledge with HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings.